Refund policy

Returns & Refunds

If you're not fully satisfied with your product, you can return it within [30] days of delivery for a refund.

To be eligible for a return:

- The item must be unused, in its original condition and packaging

- Proof of purchase (order number or confirmation email) is required

To start a return, contact us at kinetrofit@gmail.com with your order number and reason for return. We'll confirm the return address and next steps.

Refunds:
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within [5–10] business days.

Faulty or damaged items:
If your item arrives faulty or damaged, contact us within [7] days of delivery with photos and your order number, and we'll arrange a replacement or full refund at no extra cost to you.

Return shipping costs:
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect, in which case we cover the cost.

We recommend using a tracked shipping method for your return, as we cannot be held responsible for items lost or damaged in transit back to us.

This policy does not affect your statutory rights under UK consumer protection law, including your right to cancel most online orders within 14 days under the Consumer Contracts Regulations.